Payment / Refund

Can I modify my current order?

Once your order has been placed, you will no longer be able to modify the items ordered. However, you will be able to change your contact details and delivery details by going to My Orders.

Can I cancel my order?

Yes, as long as the latter has not been dispatched and taken over by our delivery partners. All you have to do is contact us so that we can cancel your order and refund you. Simply. Cancellation requests made after the shipment of the order must be made at the time of delivery by refusing to accept the order or within 14 days of sending the items by contacting us. Once you have informed us of your cancellation request, we will arrange for the collection of your item by our courier service who will contact you promptly to arrange a collection date. You will be fully refunded (less the return or collection costs specified below), once we have received the item.

Custom Nesnex customizable furniture order cancellations

For our customizable Custom Nesnex products, the 14-day cancellation period begins from the date you order. Each Custom Nesnex model is made to order according to your preferences, so you will not be able to get a refund after this 14 day period. It does not affect your statutory rights.

What if I don't like the item (s) I ordered?

Your article does not give you complete satisfaction? Contact us within 14 days of receiving your order. We will tell you how to return it or organize its collection. Once we have received the return, we will issue a refund (including the initial shipping costs, but deducted from the return or collection costs specified above).

We are extending our return period from 14 to 30 days from the day of delivery to give you ample time to return your products.

What if my item arrives damaged or the wrong item was sent?

It is also very important that you check the condition of the items ordered at the time of delivery. You will be asked to sign a form confirming that the items delivered were in good condition at the time of delivery. If you are not satisfied, inform our delivery partner or indicate this information on the delivery note to be completed, and contact us.

Our team checks the quality of our parts before they are shipped to ensure they meet our quality requirements. It is therefore a rather rare case. If after receiving your order you find that you are not satisfied with the quality, or the wrong item was sent to you, please contact us ASAP, sending us some pictures of the item if possible. damaged or wrong item.

Our team will assess your request and tell you the steps to follow in order to return your item, or organize its collection. It will also take care of your reimbursement, organize the repair of the damaged item, if necessary, or order a replacement item for you.

In order for us to proceed with its removal, the product must be dismantled and in its package.  

How much are the return costs?

If you need to return an item that is damaged or due to an error on our part, you will not pay any return or collection costs. If you have changed your mind and decide to return an item, you will be responsible for the following costs:

If you return a complete order, we will give you a full refund, including the initial shipping costs, but deduct the costs of returns and collection.

If you return only one of the items in your order, we will refund the price of that item and the corresponding shipping costs, but will deduct the costs of returns and collection.